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Discussione: avast non si aggiorna

  1. #1
    Maestro del Barbonio
    Iscritto dal
    16/10/2011
    Località
    Bonassola
    Messaggi
    4,757

    avast non si aggiorna

    Salve, su alcuni pc ho avast che non si aggiorna, se "forzo" manualmente l'aggiornamento mi dice: "firma file non valida la configurazione verrà interrotta".
    Se scarico le definizioni virus e le installo manualmente vanno, ma l'update dal programma no.

    Ho letto in giro e sul sito di Avast dicono di andare in modalità provvisoria, usare l'utility avastclear per disinstallarlo e quindi reinstallare l'ultima versione, ho provato, ma non funziona comunque.
    Avete qualche idea?


  2. #2
    Leonardo
    Iscritto dal
    19/07/2013
    Messaggi
    3,917
    L'abbonamento è ancora valido?

    Comunque a me avast! Free 12.3.2280 (build 12.3.3154.19) funziona perfettamente.

  3. #3
    Maestro del Barbonio
    Iscritto dal
    16/10/2011
    Località
    Bonassola
    Messaggi
    4,757
    Nessun abbonamento, è la versione free.

    Ho la stessa build su 4 pc, su 2 funziona (1win7 1 win10) e sugli altri 2 no (win10).


  4. #4
    Leonardo
    Iscritto dal
    19/07/2013
    Messaggi
    3,917
    Quote Originariamente inviato da Fabius Bile Visualizza il messaggio
    Nessun abbonamento, è la versione free.

    Ho la stessa build su 4 pc, su 2 funziona (1win7 1 win10) e sugli altri 2 no (win10).

    La versione Free ha un abbonamento da rinnovare (gratuitamente) ogni 365 giorni, una volta creato o inserito un account avast!. Controlla lo stato dell'account avast! inserito (se presente) ed i giorni rimanenti di attivazione.

  5. #5
    Maestro del Barbonio
    Iscritto dal
    16/10/2011
    Località
    Bonassola
    Messaggi
    4,757
    Quote Originariamente inviato da MentalBreach Visualizza il messaggio
    La versione Free ha un abbonamento da rinnovare (gratuitamente) ogni 365 giorni, una volta creato o inserito un account avast!. Controlla lo stato dell'account avast! inserito (se presente) ed i giorni rimanenti di attivazione.
    Vero, ma quando lo reinstalli da zero hai 30 giorni di licenza, e pure in quel caso non andava.


  6. #6

    Iscritto dal
    26/05/2011
    Località
    Lugano, Svizzera
    Messaggi
    21,382
    Dovrebbe esistere un log degli errori da qualche parte, potrebbe aiutare a capire qualcosa di più
    Verità #10 | Viva l'unto, reale o presunto

  7. #7
    Maestro del Barbonio
    Iscritto dal
    16/10/2011
    Località
    Bonassola
    Messaggi
    4,757
    Questo mi è venuto fuori quando ho cercato di aggiornare il programma con l'installer online:


    2016-10-26 03:06:35Infoinstcont[6552,6616]--
    2016-10-26 03:06:35Infoinstcont[6552,6616]2016/10/26 03:06:35 START: Avast installer/updater
    2016-10-26 03:06:35Infoinstup[6552,6616]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /edition:1 /ga_clientid:f6f1c5a3-e003-49fa-a806-210069ad9f20 /prod:ais /sfx:lite /sfxstorage:C:\Users\ADMINI~1\AppData\Local\Temp\_a v_iup.tm~a05796'
    2016-10-26 03:06:35Infoinstup[6552,6616]CPU: Intel(R) Core(TM)2 Extreme CPU X9650 @ 3.00GHz,4
    2016-10-26 03:06:35Infoinstup[6552,6616]OS: Windows 10 (10.0.14393) x64
    2016-10-26 03:06:35Infoinstup[6552,6616]Memory: 17% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4010672/4194176K free
    2016-10-26 03:06:35Infoinstup[6552,6616]DISKs: C:\ - 63GB free / 111GB total
    2016-10-26 03:06:35Infoinstup[6552,6616]DISKs: F:\ - 75GB free / 111GB total
    2016-10-26 03:06:35Infoinstup[6552,6616]Running module version: instup.exe - '12.2.3126.0'
    2016-10-26 03:06:35Infoinstup[6552,6616]Running module version: Instup.dll - '12.2.3126.0'
    2016-10-26 03:06:35Infoinstupmutex[6552,6616]The ownership of the secure mutex has been successfully taken.
    2016-10-26 03:06:35Infoinstup[6552,6616]Loading product state
    2016-10-26 03:06:35Infoinstup[6552,6616]Guid = fdbb06af-5e36-45c3-bf3f-38803500cc06, Created = 04:44:14 26.10.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Persistent Guid = a5101635-cdcc-40bf-b95f-9f5ca3e90194, Created = 04:44:14 26.10.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]ProductId = ais
    2016-10-26 03:06:35Infoinstup[6552,6616]Edition = 1
    2016-10-26 03:06:35Infoinstup[6552,6616]Installed Part info:
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'iex' = 'iex', 7 (0x00000007), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'jrog2' = 'jrog2', 4527 (0x000011AF), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 10:49:42 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 10:49:43 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'vps' = 'vps_win32', 369629186 (0x16081802), 22:14:42 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Latest Part info:
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'iex' = 'iex', 7 (0x00000007), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'jrog2' = 'jrog2', 4527 (0x000011AF), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 10:49:42 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 10:49:43 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'vps' = 'vps_win32', 369629186 (0x16081802), 22:14:42 18.08.2016
    2016-10-26 03:06:35Inforegistry[6552,6616]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
    2016-10-26 03:06:35Infoinstup[6552,6616]Loading Proxy settings
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Type: 'no proxy'
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Authorization: 'no authentication'
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Port: '8080'
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Name: ''
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-User: ''
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Pass: '???'
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-iex-7.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-jrog2-11af.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-prg_ais-c0308e8.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-setup_ais-c0308e8.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-vps_win32-16081802.vpx is installed.
    2016-10-26 03:06:35Errorproductinfo[6552,6616]Unable to parse a product definition structure because it is malformed!
    2016-10-26 03:06:35Errorinstupcore[6552,6616]PkgLoadProductInfo: product GPB was not loaded. Status: 87 (0x00000057) []
    2016-10-26 03:06:35Infoguiwizard[6552,6616]Running module version: HTMLayout.dll - '3.3.2.18'
    2016-10-26 03:06:35Infoguiwizard[6552,6616]Loaded module version: C:\Users\ADMINI~1\AppData\Local\Temp\_av_iup.tm~a0 5796\HTMLayout.dll - '3.3.2.18'
    2016-10-26 03:06:35Infoguiwizard[6552,6616]Setup gui was successfully started.
    2016-10-26 03:06:35Infoinstupcore[6552,6616]Sfx setup update has started.
    2016-10-26 03:06:35Infoservers[6552,6616]Server definition(s) loaded for 'C:\Users\ADMINI~1\AppData\Local\Temp\_av_iup.tm~a 05796\servers.def': 29 (maintenance:0)
    2016-10-26 03:06:35Infoservers[6552,6616]ChooseServer: selected server 'Download k7677977 AVAST9 Server' with current url 'http://k7677977.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2869 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'servers.def.vpx' was successfully verified.
    2016-10-26 03:06:36Infoservers[6552,6616]ChooseServer: selected server 'Download g2437299 AVAST9 Server' with current url 'http://g2437299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 88.221.145.27, size: 443 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'prod-pgm.vpx' was successfully verified.
    2016-10-26 03:06:36Infopkgproduct[6552,6616]LoadPartInfo: program = prg_ais-c0308e7 returned 0x00000000
    2016-10-26 03:06:36Infopkgproduct[6552,6616]LoadPartInfo: setup = setup_ais-c0308e7 returned 0x00000000
    2016-10-26 03:06:36Infopkgproduct[6552,6616]LoadUatInfo: uat.vpx returned 0x00000000
    2016-10-26 03:06:36Infopkgengine[6552,6616]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
    2016-10-26 03:06:36Infoservers[6552,6616]ChooseServer: selected server 'Download h1708605 AVAST9 Server' with current url 'http://h1708605.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2798 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully verified.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2798 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully verified.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2798 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully verified.
    2016-10-26 03:06:36Errorpkgengine[6552,6616]LoadLatestProdAndParts: UAT file 'C:\Users\ADMINI~1\AppData\Local\Temp\_av_iup.tm~a 05796\uat.vpx' has invalid signature.


  8. #8

    Iscritto dal
    13/12/2011
    Località
    Salento!
    Messaggi
    6,762
    Quote Originariamente inviato da Fabius Bile Visualizza il messaggio
    Questo mi è venuto fuori quando ho cercato di aggiornare il programma con l'installer online:


    2016-10-26 03:06:35Infoinstcont[6552,6616]--
    2016-10-26 03:06:35Infoinstcont[6552,6616]2016/10/26 03:06:35 START: Avast installer/updater
    2016-10-26 03:06:35Infoinstup[6552,6616]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /edition:1 /ga_clientid:f6f1c5a3-e003-49fa-a806-210069ad9f20 /prod:ais /sfx:lite /sfxstorage:C:\Users\ADMINI~1\AppData\Local\Temp\_a v_iup.tm~a05796'
    2016-10-26 03:06:35Infoinstup[6552,6616]CPU: Intel(R) Core(TM)2 Extreme CPU X9650 @ 3.00GHz,4
    2016-10-26 03:06:35Infoinstup[6552,6616]OS: Windows 10 (10.0.14393) x64
    2016-10-26 03:06:35Infoinstup[6552,6616]Memory: 17% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4010672/4194176K free
    2016-10-26 03:06:35Infoinstup[6552,6616]DISKs: C:\ - 63GB free / 111GB total
    2016-10-26 03:06:35Infoinstup[6552,6616]DISKs: F:\ - 75GB free / 111GB total
    2016-10-26 03:06:35Infoinstup[6552,6616]Running module version: instup.exe - '12.2.3126.0'
    2016-10-26 03:06:35Infoinstup[6552,6616]Running module version: Instup.dll - '12.2.3126.0'
    2016-10-26 03:06:35Infoinstupmutex[6552,6616]The ownership of the secure mutex has been successfully taken.
    2016-10-26 03:06:35Infoinstup[6552,6616]Loading product state
    2016-10-26 03:06:35Infoinstup[6552,6616]Guid = fdbb06af-5e36-45c3-bf3f-38803500cc06, Created = 04:44:14 26.10.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Persistent Guid = a5101635-cdcc-40bf-b95f-9f5ca3e90194, Created = 04:44:14 26.10.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]ProductId = ais
    2016-10-26 03:06:35Infoinstup[6552,6616]Edition = 1
    2016-10-26 03:06:35Infoinstup[6552,6616]Installed Part info:
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'iex' = 'iex', 7 (0x00000007), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'jrog2' = 'jrog2', 4527 (0x000011AF), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 10:49:42 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 10:49:43 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'vps' = 'vps_win32', 369629186 (0x16081802), 22:14:42 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Latest Part info:
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'iex' = 'iex', 7 (0x00000007), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'jrog2' = 'jrog2', 4527 (0x000011AF), 22:14:40 18.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 10:49:42 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 10:49:43 19.08.2016
    2016-10-26 03:06:35Infoinstup[6552,6616]Part 'vps' = 'vps_win32', 369629186 (0x16081802), 22:14:42 18.08.2016
    2016-10-26 03:06:35Inforegistry[6552,6616]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
    2016-10-26 03:06:35Infoinstup[6552,6616]Loading Proxy settings
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Type: 'no proxy'
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Authorization: 'no authentication'
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Port: '8080'
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Name: ''
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-User: ''
    2016-10-26 03:06:35Infoinstup[6552,6616]Proxy-Pass: '???'
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-iex-7.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-jrog2-11af.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-prg_ais-c0308e8.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-setup_ais-c0308e8.vpx is installed.
    2016-10-26 03:06:35Infopartinfo[6552,6616]SetInstalled: Part package part-vps_win32-16081802.vpx is installed.
    2016-10-26 03:06:35Errorproductinfo[6552,6616]Unable to parse a product definition structure because it is malformed!
    2016-10-26 03:06:35Errorinstupcore[6552,6616]PkgLoadProductInfo: product GPB was not loaded. Status: 87 (0x00000057) []
    2016-10-26 03:06:35Infoguiwizard[6552,6616]Running module version: HTMLayout.dll - '3.3.2.18'
    2016-10-26 03:06:35Infoguiwizard[6552,6616]Loaded module version: C:\Users\ADMINI~1\AppData\Local\Temp\_av_iup.tm~a0 5796\HTMLayout.dll - '3.3.2.18'
    2016-10-26 03:06:35Infoguiwizard[6552,6616]Setup gui was successfully started.
    2016-10-26 03:06:35Infoinstupcore[6552,6616]Sfx setup update has started.
    2016-10-26 03:06:35Infoservers[6552,6616]Server definition(s) loaded for 'C:\Users\ADMINI~1\AppData\Local\Temp\_av_iup.tm~a 05796\servers.def': 29 (maintenance:0)
    2016-10-26 03:06:35Infoservers[6552,6616]ChooseServer: selected server 'Download k7677977 AVAST9 Server' with current url 'http://k7677977.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2869 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'servers.def.vpx' was successfully verified.
    2016-10-26 03:06:36Infoservers[6552,6616]ChooseServer: selected server 'Download g2437299 AVAST9 Server' with current url 'http://g2437299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 88.221.145.27, size: 443 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'prod-pgm.vpx' was successfully verified.
    2016-10-26 03:06:36Infopkgproduct[6552,6616]LoadPartInfo: program = prg_ais-c0308e7 returned 0x00000000
    2016-10-26 03:06:36Infopkgproduct[6552,6616]LoadPartInfo: setup = setup_ais-c0308e7 returned 0x00000000
    2016-10-26 03:06:36Infopkgproduct[6552,6616]LoadUatInfo: uat.vpx returned 0x00000000
    2016-10-26 03:06:36Infopkgengine[6552,6616]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
    2016-10-26 03:06:36Infoservers[6552,6616]ChooseServer: selected server 'Download h1708605 AVAST9 Server' with current url 'http://h1708605.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2798 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully verified.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2798 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully verified.
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully downloaded (ip: 88.221.145.27, size: 2798 bytes).
    2016-10-26 03:06:36Infodldwrap[6552,6616]HttpGet: 'uat.vpx' was successfully verified.
    2016-10-26 03:06:36Errorpkgengine[6552,6616]LoadLatestProdAndParts: UAT file 'C:\Users\ADMINI~1\AppData\Local\Temp\_av_iup.tm~a 05796\uat.vpx' has invalid signature.

    MMh elimina i temp e rifai download.

  9. #9
    Maestro del Barbonio
    Iscritto dal
    16/10/2011
    Località
    Bonassola
    Messaggi
    4,757
    Intendi vado nella cartella C:\Users\ADMINI~1\AppData\Local\Temp\ e cancello tutto?


  10. #10

    Iscritto dal
    13/12/2011
    Località
    Salento!
    Messaggi
    6,762
    Quote Originariamente inviato da Fabius Bile Visualizza il messaggio
    Intendi vado nella cartella C:\Users\ADMINI~1\AppData\Local\Temp\ e cancello tutto?

    si


 

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